Import duties & customs
Items shipped within the EU are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
Non-EU countries may be subject to VAT and customs duties once the package reaches its destination. You will be responsible for payment of such import duties and taxes.
adidascases is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
If you have any further questions regarding VAT and customer duties, please contact your local customs office for more information.
Delivery & tracking
Once your parcel has left our warehouse you will receive an email with a shipping confirmation. Depending on the shipping alternative you have selected, the parcel will be delivered to your home address or to your nearest pickup point.
In the confirmation email, you will find all relevant information regarding your parcel and how to track it.
When will my order be shipped?
Our warehouse will process your order as fast as possible. We will send your order on the following business day, assuming the item you have ordered is available in stock.
You will receive an email with a shipping confirmation once your parcel has left our warehouse.
How long is your delivery time?
Our goal is always to have your order delivered as fast as possible.
The estimated delivery time is stated for each shipping alternative at the section "Shipping info" when completing your order.
Please note that the estimated delivery time is an estimate and that the time may vary depending on external factors that adidascases and its shipping partner cannot control.
These factors may include but are not limited to, extreme weather conditions, technical faults, customs delays, etc.
Please note that delivery times may be longer than usual during promotions. Packages are normally not transported during weekends and local holidays.
Where is my parcel being sent from?
We currently have our warehouses in Germany. To guarantee the fastest delivery as possible, we ship your parcel from one of our warehouses which is nearest your location.