Return Policy

What is your return & exchange policy?

You have the right to return one or several products for a refund within 14 days after receiving your order. The product should be in the same condition as when it was received.

The product shall also be in their original containers with labels intact and protective stickers. Products purchased directly from our website have to be returned to our warehouse for a substitution to be made. The products can’t be exchanged at a retailer.

A product can only be replaced with another product of equal or lesser amount. If you want to change to a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product.

Please note that you need to pay the return cost when returning your order. If you wish to make an exchange, please state the product you wish to exchange to on the delivery note and we will send you the replacement as soon as we receive the return.

Please note that we always refund you the amount that was paid for each product upon return. For instance, if you have bought a product with a discount code, we will refund you the amount you have paid.

Return information:

  • Full name
  • Order number
  • Write '' on your package
Return address German/EU Warehouse:
Belgische Allee 52 + 54
53842 Troisdorf, Germany
Return address UK Warehouse:
Christchurch Business Park 
Radar Way 
BH23 4FL, United Kingdom
Return address US Warehouse:
223 Millboro Industrial Park Rd
Millboro, VA 24460-2136, USA