How long is the warranty and what does it cover?

The warranty is valid for a period of twelve months from the date of purchase. The products are manufactured to meet our high-quality standards. In addition, the products are also covered by our warranty against any manufacturing defects. It covers fitting, stitching and adhesives. To submit a complaint, please send an email to [email protected]


What is not covered by the warranty?

adidascases’ warranty does not cover:

  • Defects and damage due to loss, theft, fire, water or UV radiation.
  • Problems or damage caused by misuse, neglect (knocks, dents, crushing, falling), accidents or unjustifiable repair or modification.
  • Aesthetic changes, defects and damage due to normal wear and tear and aging (for. Eg. Scratches, worn leather and flaking paint, etc.).


How do I submit a complaint?

If you wish to submit a complaint about a product, please send an email to [email protected].

Please provide the following:

  1. Full name
  2. Order number
  3. Describe the issue
  4. Image that clearly shows the faulty item

We can only accept complaints if you bought your product directly from

If you bought an adidas Originals or adidas Sports mobile accessory at one of our resellers, we ask that you contact them first.